Are You A Consumer Looking for Advice? 
 
The DSAI's Codes, which are binding on its Member Companies, are consumer guides that govern the way in which goods and services are presented and sold to retail customers. They form the basis of the DSAI's ongoing consumer protection policy. 
 

Representing the rights of the consumer 
 
'The aim of all good Direct Selling businesses should be to offer their retail customers a level of confidence and satisfaction that equals that offered by the best retail stores.' 
 
This was the objective of the DSAI when it was founded, and still is today. 
 
The DSAI Code of Practice is administered by an independent code administrator whose judgments are binding on all DSAI member companies and who pre-vets applications for membership to the DSAI, as well as carrying out random code compliance audits on all the DSAI member companies. 

Key Points To Remember 

Check identity of sales people 
All good direct selling personnel carry literature about their company's products. This should contain the name, address and phone number of the company - so you can check the caller is bona fide. 
 
Signing documents 
DO NOT sign any order forms until you are absolutely sure of the identity of the sales person and the company. 
 
Orders and payment for goods 
DO NOT hand over cash unless you are completely satisfied about the identity and credentials of the sales person. 
 
MAKE SURE you receive a printed receipt showing the name and address of the company who is supplying the goods. 
 
 
Order cancellation rights 
Unless you want the earliest possible delivery of a product made specially to your personal requirements, good companies offer a reasonable period during which you can cancel your order. ALWAYS CHECK that any order form you sign contains your cancellation rights. 
 
Verbal assurances 
BEWARE of verbal promises about special prices and terms of delivery. Check that special terms are printed in the company's literature. 
 
Guarantees 
CHECK that the product you are offered is covered by a guarantee. 
 
Look for the DSAI logo 
CHECK whether the order form and literature, shown to you by a direct seller, carries the DSAI logo. This is indicates that the company is a DSAI member. 

The Code of Practice 

Requires fair selling methods 
 
Gives consumers order cancellation rights that exceed those demanded by the law 
 
Provides consumers with a proper record of any transaction 
 
Respects the rights and privacy of a consumer 
 
Demands openness in disclosing the identity of a Company and a Direct Seller 
 

Consumer protection 

The direct selling industry has an obligation to help educate consumers about buying safely. 
 
We encourage all members who sell to the public to help combat rogue traders by communicating with consumers about buying safely in the home, and promoting awareness of the DSAI Consumer Code of Practice. The DSAI Code provides consumers with a level of protection that exceeds their legal rights. 
 
 
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